Your agency's POPIA and PAIA documents, prepared for you.
Your agency's POPIA and PAIA documents, prepared for you.
Our compliance team prepares a complete set of POPIA and PAIA documents for your estate agency from your answers to our questionnaire: your PAIA manual, privacy notices, Information Officer letters, registers and policies, with your agency's details, people, systems and way of working filled in.
Includes:
Start Here: one page with what to do first, and when
Compliance Framework and To-Do List: who owns what, your dated actions, the yearly calendar and the awareness sessions
PAIA manual (PAIA section 51)
Information Officer letters, with step-by-step instructions to register your Information Officer yourself on the Information Regulator's portal
Handling requests and objections: requests for records, objections, corrections and deletions
Privacy notices for clients and the public, for your website (if you have one) and for your staff, agents and job applicants (if you have any)
"Your personal information" pages for sales and rentals, signed with every mandate, offer, application and lease, plus a show house register header, a camera sign and a call message
Consent to direct marketing and a direct marketing procedure, including the National Consumer Commission's opt-out registry
Registers: requests, consents and do-not-contact list, suppliers and transfers abroad, awareness sessions, incidents and destruction
Supplier Confidentiality Terms for suppliers who handle personal information for you
Confidentiality undertaking for staff and agents
Security and Records Policy: safeguards, security compromises and how long records are kept
Personal information impact assessment
In English, as Word documents you can edit, on your letterhead if you send it with the questionnaire.
Delivered as a single download within 7 business days of your completed questionnaire.
Disclaimer: We prepare your POPIA and PAIA documents from the information you give us. They are compliance guidance, not legal advice. Your agency approves them and stays responsible for applying them, and to the extent the law allows, our liability is limited to the fee paid.
Running an agency
Your documents are delivered as a single download within 7 business days of your completed questionnaire. The questionnaire takes about 30 minutes.
Yes. Every private body must have a PAIA manual, including a one-person agency. The exemption for small businesses ended on 31 December 2021.
Your pack includes step-by-step instructions, with your agency's details filled in, so you can register your Information Officer yourself on the Information Regulator's free eServices portal. If you would rather not do the registration yourself, Gee Resolve can assist: Gee, gee@geeresolve.co.za, 082 687 2821.
Yes. Pay with the agency's card at checkout; the invoice on your portal is made out for the agency's books. Ask us about a per-seat price for five or more.
“Incredible, your company is amazing, thank you.”
“Thank you have a great day and always be safe, thank u for all you are doing for us to help new agents to learn the best way”
“The main reason for my WhatsApp is just to say - it is always an absolute pleasure working with your staff - their service levels are above excellent in their professionalism. The service levels are extra-ordinary. As we would say - Mazal tov, that is why I love working with and recommending Compliance Realtor, I know that they get it from you. Blessings and shalom.”
“Good day Susan and Bianca and team, I would like to extend my sincere appreciation to Compliance Realtor for their outstanding support and guidance in assisting me with my PDE4 and NQF Level 4 qualifications. Their team was consistently friendly, efficient, and incredibly helpful throughout the entire process. Every step was handled with professionalism, making what could have been a stressful journey smooth and manageable. Thank you for your dedication and excellent service — it truly made a difference. I highly recommend Compliance Realtor to anyone looking for reliable and supportive assistance in their real estate qualifications.”
“Dankie vir jou Bianca asook Susan. Jul is so diep in my hart en sal altyd geseend wees met jul in my lewe. Ek sal steeds 100% alles saam jul wil doen en raad vra.”
Your RMCP, prepared from scratch for your estate agency.
Everything a new candidate needs in the first months: how the industry works, what the PPRA expects of you, and how to start selling.
FIC Act duties for everyone in the agency: money laundering, the RMCP, reporting suspicious activity, record-keeping and beneficial ownership.
